Shipping & Delivery
Shipping methods
Free Shipping for orders over A$119.00
| Country | Shipping Method | Cost | Shipping Time |
|
Australia
|
Standard Shipping
|
A$14.99
|
9-16 Business Days
|
|
Express Shipping
|
A$35.99
|
4-7 Business Days
|
|
|
New Zealand
|
Standard Shipping
|
A$17.99
|
8-14 Business Days
|
|
Express Shipping
|
A$35.99
|
4-7 Business Days
|
|
|
United States
|
Standard Shipping
|
A$14.99
|
9-18 Business Days
|
|
Express Shipping
|
A$35.99
|
4-7 Business Days
|
|
|
Canada
|
Standard Shipping
|
A$11.99
|
9-18 Business Days
|
|
Express Shipping
|
A$35.99
|
4-7 Business Days
|
Confirm
A confirmation email will be sent to you once the order needs authorization. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will try to accommodate your request when possible.
Processing
It usually takes 1-3 business days for your order，while some items may take longer than expected.
Notes
- Total Delivery Time = Processing Time + Shipping Time
- All estimated/typical delivery time are derived from real world data collected from past orders. They are approximate times for reference only.
- Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times. This is outside our control. Normal service resumes immediately after each holiday.
- What will happen if I refuse to accept my delivery?If the order is returned to us, once we have received it, we will refund 50% of your payment to you.
- Please take attention that APO/FPO & PO Boxes are not accepted for Express Shipping
Tracking Your Order
You will receive an e-mail notifying you once your order has shipped. The email will include a unique parcel tracking number. The status of your order can be reviewed by logging into au.florbay.com"My Account". Click on " My Order " to review your order status and/or obtain a tracking number.
It can take a few days following order shipment before the tracking number becomes active on the courier's system. If the information is not available please try again later. Please rest assured that the estimated shipping time is valid regardless of the tracking site updates.
Note for taxes
Our customers usually do not need to pay for importing fees, duties or VAT(Valued Additional Tax). However, some limited countries (especially for some European countries such as Germany, Italy, UK and Canada,etc.) may need to pay duties or VAT according to your countries’ levying rules.
Contact Us
If you have any further questions, please contact our customer services at [email protected]